Privacy Policy

Welcome to the Privacy Policy of Flackley Ash Hotel & Restaurant

We are committed to preserving the privacy, integrity and security of the personal information we hold about our customers and those who make contact with us. We have developed this Privacy Policy to explain how we manage and use this personal information and to ensure we comply with our legal obligations under current data protection laws.

What information do we collect?

When you make an enquiry or reservation with our hotel, we may ask you to provide some personal information including your full name, email address, home address, contact number and payment details. When you visit our website we may also collect information on an ongoing basis through our on-line analytics tools about what pages you view, and information about your use of our site, for example the pages viewed, the website from which you came to visit our site, changes you make to information you provided to us and your transactions by use of cookies.

How your information is used?

In order to make and guarantee a hotel reservation you will need to provide us with specific personal details as mentioned in ‘What information do we collect’. Your details will be used for the purpose of handling that reservation. When making a reservation on our website you will be transferred to a secure (SSL) server in order to provide credit or debit card information. When you are transferred to this secure server you will see a padlock icon in the bottom corner of your browser window and the URL of the page you are viewing will begin with “https”. Any information you provide while you are within this secure environment is encrypted and cannot be read by a third party. When making a reservation by telephone, your details will be entered into our booking system which is securely hosted.

When you make a reservation we will use your email address for the purpose of fulfilling that reservation. This will include sending you an email to confirm your reservation and may include additional communication should we need to contact you regarding specific requirements or a cancellation.

From time to time we may send you promotional communications by electronic mail that maybe of interest to you, using the contact details you have provided to us. Should you wish to opt-out from receiving these electronic promotional emails from us, you can do so at any time. An unsubscribe link is provided at the bottom of every email sent. You can also unsubscribe by sending an email to: marketing@flackleyashhotel.co.uk or by post to Flackley Ash Hotel & Restaurant, Peasmarsh, Rye, East Sussex. TN31 6YH.

How long do we keep your information?

We will only keep your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. In some circumstances you can ask us to delete your data. In this situation you can request this via email : marketing@flackleyashhotel.co.uk or by post to Flackley Ash Hotel & Restaurant, Peasmarsh, Rye, East Sussex. TN31 6YH.

How do we share your information?

We do not share, sell, exchange or trade your personal information to or with third parties for marketing purposes. What are your rights? You have the right to request a copy of any information which we hold about you. If you wish to receive a copy of this information please email : marketing@flackleyashhotel.co.uk or by post to Flackley Ash Hotel & Restaurant, Peasmarsh, Rye, East Sussex. TN31 6YH.

Where you have given your consent for us to use your personal data, you may withdraw your consent at any time. You may ask us to rectify inaccurate information held about you. You may also ask us to delete your personal data. If you would like to update or erase the data we hold about you, please email: marketing@flackleyashhotel.co.uk or by post to Flackley Ash Hotel & Restaurant, Peasmarsh, Rye, East Sussex. TN31 6YH.

Cookies Policy

Cookies are small files saved to your computer’s hard drive that track, save and store information as well as your interactions and usage of our websites. The primary purpose for collection of data from users to our site is to allow us to provide a smooth efficient and personalised experience while using our site. Where applicable the website uses a cookie control system allowing you, on your first visit to the website and to allow or disallow the use of cookies on your computer or device.

You are advised that if you do not consent to the use and saving of cookies from the websites on to your computer hard drive then you should take necessary steps within your web browser security settings to block all cookies from this website and its external serving vendors.

Our website uses cookies software provided by Google Analytics to monitor visitor usage to better understand how the website is used. The software will save a cookie to your computer hard drive in order to track and monitor your engagement and usage of our website, but will not store, save or collect personal information.

Other cookies may be stored on your computer hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. It should be noted that no personal information is stored, saved or collected.

Security and data storage

We will treat all of your information in strict confidence and we will take all reasonable steps to keep your personal information secure once it has been transferred to our systems. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, and data stored on our IT systems, the website(s) and associated databases. Changes to this Privacy Policy We may modify this Privacy Policy from time to time, so please review it regularly. If we change this Privacy Policy we shall notify you by means of notice on our site homepage.

Third party websites

This Privacy Policy applies only to our website and booking engine. Any third party website that you access via hyperlinks within our website is not the responsibility Flackley Ash Hotel, and any information collected while you may be visiting that website will be in accordance with the Privacy Policy of that third party. We advise that you read the Privacy Policy of any such third party website.

How to contact us

If you have any queries relating to this Privacy Policy or our use of your personal data, please contact Flackley Ash Hotel & Restaurant, Peasmarsh, Rye, East Sussex. TN31 6YH or via email to marketing@flackleyashhotel.co.uk .