We are delighted to welcome guests back to the Flackley Ash Hotel
Fully Flexible reservations
We are proud of our simple and transparent booking policy. All reservations are fully flexible reservations, no deposit needed and can be cancelled upto 48 hours before your arrival.
You can book online at www.flackleyashhotel.co.uk/book-online or email stay@flackleyashhotel.co.uk
Please call us on 01797 230651 for further information and to discuss your needs
Arrival and check-in
Please note check-in is from 2pm onwards.
We have put in place signage at the entrance and throughout the hotel detailing the guidelines, we have in place. Any guests or visitors displaying Covid 19 symptoms may be asked to leave.
Hand sanitising stations throughout the hotel, customers are requested to sanitise before entering the hotel.
Contactless and card payments are preferred.
All surfaces, door handles/rails and equipment will be regularly cleaned and sanitised throughout the day.
We politely request that if you are displaying any symptoms of Covid-19 that you do not enter the hotel.
Guest bedrooms
Some items have been removed from rooms to reduce shared usage between guests.
All surfaces and touchpoints are thoroughly cleaned and sanitised before your arrival.
All linen and towels are washed at a high heat.
Your bedroom will only be accessible by its occupants and housekeeping staff will not enter rooms for stayover guests.
Housekeeping will provide top-up items such as towels and toiletries and place these outside your door.
Food and drink
Restaurant and Lounge staff will have strict handwashing rules in place, actioned each time between serving and clearing different tables.
We have made some refinements to our food and beverage service at the hotel. Customers will be offered bar and restaurant table service where our team will take drink orders and bring your drinks directly to you.
Breakfast has been enhanced. Booking is essential. A full a la carte, table service breakfast will be served from Monday – Friday 7.30am to 10am. Saturday & Sunday 8am-11am.
Customers dining with us in the evening in the House Restaurant can enjoy the a la carte menu. Booking essential. Click here to see menus.
Room service is available and will be delivered outside your room door. This is chargeable.
Customers may like to dine in the Conservatory, on the Terrace or enjoy a light-bite in the lounge.
Around the hotel
A number of enhanced cleaning measures have been put in place, including regular cleaning of all touchpoints throughout the hotel.
Clear signage with social distance guidance is around the hotel, including many hand sanitising stations.
The staircases and corridors are available for use, but should only be shared with your household. When walking through the hotel we ask that you use your discretion and consideration by keeping your distance.
Leaving the hotel
Your room bill can be emailed to you to review upon request.
We ask that only one guest per room comes to reception to check-out and make payment
Contactless and card payments are recommended.
Upon departure, rooms keys are to be placed in deposit box at reception ready for sanitisation.
We ask that you use the hand sanitiser as you leave the hotel.
The Health Club facilities
All the Health Club facilities are open with the exception of the saunas and steam room. To use the pool you'll need to contact us, 24 hours in advance to book your session.
The gym has been relocated to a larger space. The equipment has been spread out to facilitate social distancing, with more windows and doors for improved ventilation. You’ll find hand sanitising stations throughout the property and clear signage with guidance and new procedures.
We recommend you read the 'Pool Policy' and 'Gym Policy' before you arrive. View here
Swimming pool
The indoor swimming pool is open for pre-booked swim slots. These are available to hotel guests (included in your stay) and Health Club members only.
The Beauty Rooms
The Beauty Rooms are open. All treatments are available with the exception of the Hot Stone Massage. Subject to change at anytime.
Details of our Pool & Health Club Status